Knowledge Base

← Customer Feedback for Music Teacher's Helper
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  1. Calendar

    1. Future events showing as reconciled
    2. Google Calendar Sync Instructions
    3. Google Calendar Sync Is the Wrong Time Zone
    4. How can I schedule a student for lessons every 2 weeks?
    5. How do I add a bi-weekly event?

  2. Finances

    1. Can I charge a fee per student? It's only giving me the parent's names, but I have several parents with two students that EACH need to be charged a fee.
    2. Can I pay my account with a check instead of a credit card or Paypal?
    3. Explanation of Invoice Options
    4. How do I change a student's lesson rate?
    5. How do I change a student's opening balance?

  3. Logging In

    1. How can I change my password?
    2. Resetting your Password
    3. When I try to go to my site, I get a blank screen. What do I do?

  4. Managing Students

    1. How can I add multiple e-mail addresses for a parent or student?
    2. How can I get MTH to send Scheduled Event emails out to the students?
    3. How do I delete a student and make him a former student. I do not want to delete his information but I couldn't figure out how to delete him to a former status.
    4. How do I give my students a username and password?
    5. How do I issue a cancelled student Make-Up Credit?

  5. Miscellaneous

    1. How do I get rid of the security warning on every page?
    2. How do I hide the "help" boxes once permenantly?
    3. How secure is Music Teacher's Helper?
    4. Submitting Feedback
    5. What is the Maintenance Schedule?

  6. Mobile Apps

    1. How do I get the MTH App for my Android phone?
    2. Is there an app for my Android or iPhone?

  7. Multiple Teachers

    1. Can I use MTH with multiple teachers?

  8. My Account

    1. How do I cancel my account?
    2. How do I change my password?
    3. How Do I Downgrade my Account Plan
    4. How do I upgrade my account?
    5. Phone support

  9. My Studio Website

    1. Can I use my own domain name for my website?
    2. Google Indexing
    3. How can I change the name of my site?
    4. How can I have my site send out automatic emails?
    5. How can i put a student's video from Facebook or YouTube on my website?

  10. Technical Issues

    1. I am having trouble loading pages in MTH. What should I do?
    2. I would like to send prospective students a link to my web site via Outlook email. When I tried to copy the link to an email, Outlook made it an attachment, then said it was "potentially unsafe" to send. How do I direct students to my web site via email without having to type out the url every time?

  11. All articles

    1. Can I charge a fee per student? It's only giving me the parent's names, but I have several parents with two students that EACH need to be charged a fee.
    2. Can I pay my account with a check instead of a credit card or Paypal?
    3. Can I use MTH with multiple teachers?
    4. Can I use my own domain name for my website?
    5. Explanation of Invoice Options

Knowledge Base and Helpdesk

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